Six Reasons Customers Hate Your Live Chat: And How To Fix It
Khoros conducted a survey of over 1,000 customers and gathered insights on why live chat does not live up to customer expectations. In the survey, they explored the top issues customers have with traditional, synchronous online chat solutions and uncover the impact a more modern chat solution may have on consumers’ brand preferences and loyalty. The results of the research indicate that customers today prefer solutions that can follow them across multiple platforms — and even devices — without having to restart their conversation.
Read this eBook and learn how to streamline and improve customer service with the most modern systems available. You will also learn how to meet and even exceed lofty customer expectations with simple, easy-to-use solutions that maximize agent efficiency.