Agents spend 2/3rd of their time on administrative tasks, reducing efficiency and customer context.
AI can automate these tasks, freeing agents to focus on strategic interactions. By unifying data and offering real-time recommendations, AI supports personalised responses and boosts upselling.
According to the “State of Service” report, 80% of agents see data improvement as essential, and 84% believe generative AI enhances service.
To optimise efficiency and service, go through this guide and unlock the power of AI automation.
Sponsored by: Salesforce