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The New and Better way to acquire, engage and retain customers

Guide

Contact Centers: From Cost Centers to Revenue Generators

Contact Centers: From Cost Centers to Revenue Generators

Agents spend 2/3rd of their time on administrative tasks, reducing efficiency and customer context.

AI can automate these tasks, freeing agents to focus on strategic interactions. By unifying data and offering real-time recommendations, AI supports personalised responses and boosts upselling.

According to the “State of Service” report, 80% of agents see data improvement as essential, and 84% believe generative AI enhances service.

To optimise efficiency and service, go through this guide and unlock the power of AI automation.

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